Brad,
We're very sorry that your package was ripped open in transit to you. I see your email regarding the damage was received right before the holiday weekend, and we were closed on Monday for Labor Day. We did respond the day we returned to the office from the holiday weekend and notified our warehouse that the missing fasteners needed to be reshipped. We are sorry that you did not receive a response over the weekend as we are a family based company and are only open Monday through Friday. It appears that we resolved your issue immediately upon getting to your email. While we understand the frustration of a damaged package, we do wish you would have given us the opportunity to resolve your issue prior to leaving a poor review. We do hope you are happy with your fasteners, and the missing fasteners are already on the way to you.
Thank you,
Julie W.
Manager
USBoltKits.com
